🌸Product Price

In Japanese Yen (including 10% tax). Since our company is a local communication provider in Japan,
we can provide immediate emergency support for customers within Japan.

🌸Payment Methods

Globally issued credit cards/debit cards, online real-time one-time card payment.

🌸Exchange Rate

The exchange rate set by the customer’s credit card issuing company applies.
Some foreign credit card companies may charge a foreign transaction fee.

🌸Electronic Receipt

Once your payment is successfully processed, an email with the electronic receipt will be sent immediately. If you do not receive the email, it may be due to an error in the email address you entered. Please contact our LINE customer support @913athnc as soon as possible.

🌸Email Verification

If you log in as a member before making a purchase, you won’t need to re-enter your basic information, and you can view your purchase history. If you choose to purchase without logging in, email verification is required to prevent errors in the email address you entered.
After entering your email address, a “Send Verify Email” button will appear. When you click it, a verification email titled “JBMOBILE Online Shopping: Please activate your account” will be sent.
By clicking “Click here” in the email, a message saying “🔔Your email is verified.” will appear on the checkout screen, indicating successful verification.
Once email verification is complete, you can proceed with checkout.

🌸Shipping Method

The system will send the eSIM activation link (【eSIM Activation URL】) via email.
Please provide an email address that can receive messages from biz@jbrg.jp during the purchase.

🌸Shipping Time

Typically, orders are shipped the same day, but if the purchase is made at night, it will be shipped the following day. In case of an emergency, please contact our LINE customer support at @913athnc after making your purchase, and we will provide expedited shipping service.

🌸Identity Verification

No documents or contracts are required.

🌸Order Cancellation

Orders can be canceled if the eSIM Activation URL has not been sent.
Please contact LINE customer support @913athnc with the following information:
“Cancel & Refund Request ➀ Order Number ② Customer Name ③ Customer Email.”
We will process the cancellation and refund promptly.
A 5% card processing fee will be deducted for cancellations due to customer reasons.
*If LINE cannot be used, please email biz@jbrg.jp.

🌸Shipping Method

Currently, shipping is free to Japan and Taiwan.
Japan: Takkyubin (Courier Service)
Taiwan: Post Office Registered Mail. In case of an emergency, it will be sent via express registered mail and can be received on the same day or the following day.

🌸Shipping Time

Typically, orders are shipped the same day or the following day. However, in the case of national holidays, shipping will be delayed until the next business day due to the post office being closed.

🌸Identity Verification

No documents or contracts required.

🌸Order Cancellation

Orders can be canceled if they have not been shipped yet.
Please contact LINE customer support @913athnc with the following information:
“Cancel & Refund Request ➀ Order Number ② Customer Name ③ Customer Email.”
We will process the cancellation and refund promptly.
A 5% card processing fee will be deducted for cancellations due to customer reasons.
*If LINE cannot be used, please email biz@jbrg.jp.

🌸Shipping Method

If only a passport is provided, you must visit the store to apply and receive the product on-site.
If you have a Japanese residence card, free shipping is available to the address registered on the back of your residence card.

🌸Shipping Time

Approximately one week after online application and payment.

🌸Identity Verification

Passport or Japanese residence card.

🌸Order Cancellation

Orders cannot be canceled due to the nature of the product requiring a Japanese phone number.

🌸Product Price

In Japanese Yen (including 10% tax). Since our company is a local communication provider in Japan,
we can provide immediate emergency support to customers within Japan.

🌸Payment Methods

Payment via Japanese convenience stores or credit cards.

🌸Identity Verification

Upload of Japanese residence card.

🌸Shipping Address

Shipping is limited to the address registered on the back of the Japanese residence card.
Free shipping is included.