If your SIM card is lost or stolen, please contact our customer service as soon as possible to request a temporary suspension and prevent unauthorized use.

LINE Official Account ID: @jbmobile

📌 If You Find Your SIM Card Later

If your SIM card is recovered, you may contact us to request reactivation.

📌 We Also Recommend

Please report the loss to the local police to help protect your rights and prevent misuse.

📌 SIM Card Replacement

• Processing time: Approximately 5 business days

• Replacement fee: JPY 3,000 (tax excluded)

📌 Information Required for a Replacement Request

• Contract phone number
• Subscriber’s name
• Subscriber’s email address