🅰️ 3-in-1 SIM cards (nano, micro, standard).
There are notches around the IC chip for nano, micro, and standard sizes. Use your finger to push out the required size from the back.
Be sure to handle the IC chip carefully when removing it to avoid damaging it.
FAQ Category Product Features
What Does “First 5 Minutes of Each Call Are Free” Mean?
🅰️ This benefit applies only when using the service within Japan.
- The first 5 minutes of each voice call made within Japan are free.
- Calls longer than 5 minutes will be charged at the standard voice call rate.
⚠️ This benefit does not apply when using the service overseas. Calls made abroad are charged according to international roaming rates.
Can I make calls to toll-free numbers and international numbers with the Voice SIM?
🅰️ You can make calls to toll-free numbers such as 0120 and 0800.
🅰️ International calls are not available. Please use internet calling services such as LINE for international calls.
Can I Make Emergency Calls?
🅰️ Yes!
You can make free emergency calls in Japan using the following numbers:
- 110 — Police 👮
- 118 — Japan Coast Guard 🚢
- 119 — Fire Department / Ambulance 🚑
SIM Card Lost or Stolen
If your SIM card is lost or stolen, please contact our customer service as soon as possible to request a temporary suspension and prevent unauthorized use.
LINE Official Account ID: @jbmobile
📌 If You Find Your SIM Card Later
If your SIM card is recovered, you may contact us to request reactivation.
📌 We Also Recommend
Please report the loss to the local police to help protect your rights and prevent misuse.
📌 SIM Card Replacement
• Processing time: Approximately 5 business days
• Replacement fee: JPY 3,000 (tax excluded)
📌 Information Required for a Replacement Request
• Contract phone number
• Subscriber’s name
• Subscriber’s email address
Can I choose a phone number for the voice SIM?
🅰️With JB voice SIM, you cannot choose your phone number. The phone number will start with 080 or 070.