FAQ Category Personal Hotspot

When using multiple SIM cards or eSIMs at the same time, do I need to set a separate Personal Hotspot name or password for each one?

🅰️ No, you do not.

The Personal Hotspot name (Wi-Fi name) and password are based on the smartphone device settings, not the SIM card settings.

Therefore, regardless of how many SIM cards or eSIMs are installed on your phone:

✔ The Personal Hotspot name and password are shared device settings and do not need to be configured separately.

⚠️ The setting that needs to be configured individually for each SIM card or eSIM is the Personal Hotspot APN.

Can I set up the Personal Hotspot APN before arriving in Japan?

🅰️ Yes, you can.
We recommend completing the APN settings before departure, so you can use the Personal Hotspot function immediately after arriving in Japan.

⚠️ However, our SIM/eSIM products use Japanese local mobile networks and are not international roaming products. Therefore, they cannot connect to the Japanese Docomo network while you are outside Japan. Even if the APN settings have been completed, you will not be able to confirm whether the settings are successful or test the Personal Hotspot function overseas.

📌 In short:
✔ You can set up the APN before traveling.
✔ You can use it after arriving in Japan.
❌ You cannot test whether the APN settings are working while outside Japan.

This is a normal situation. Please test the connection after arriving in Japan and connecting to the mobile network.

I have completed the settings according to the instructions, but why can I still not use the Personal Hotspot function?

🅰️ Please check the following items first:

① Confirm that the APN is set for the correct SIM/eSIM

If your phone uses multiple SIM cards or eSIMs at the same time, the most common issue is that the APN was set for the wrong SIM card.

Please confirm that the SIM/eSIM currently used for Mobile Data is the same SIM/eSIM where the APN settings were entered.


② Restart your device after completing the settings

After completing the APN settings, please restart your phone once and test the Personal Hotspot function again.


③ Recheck the APN information

Please carefully verify the following information:

✔ APN
✔ Username
✔ Password

Make sure all settings exactly match the information provided in the instruction manual.


⚠️ Important Notes

Due to the wide variety of smartphone brands, models, and operating system versions, the settings screens may differ depending on the device. Therefore, we cannot guarantee that the Personal Hotspot function will work on every device.

However, as of now, we have not received any cases where the Personal Hotspot function could not be used due to an issue with the JB SIM/eSIM itself.

How do I turn on Personal Hotspot or change the password?

🍎 iPhone (iOS)

📌 Turn on Personal Hotspot:
【Settings】 ➡ 【Personal Hotspot】 ➡ Turn on 【Allow Others to Join】
You can then share your mobile data connection with other devices.

📌 Change Wi-Fi Password:
【Settings】 ➡ 【Personal Hotspot】 ➡ 【Wi-Fi Password】
Enter a new password and save the settings.

📌 View or Change Wi-Fi Name:
【Settings】 ➡ 【General】 ➡ 【About】 ➡ 【Name】

This device name will be displayed as the Wi-Fi hotspot name when other devices search for available networks.


🤖 Android

※ The operation interface may vary depending on the brand and model. The following example uses Samsung A55.

📌 Turn on Personal Hotspot:
【Settings】 ➡ 【Connections】 ➡ 【Mobile Hotspot and Tethering】 ➡ Turn on 【Mobile Hotspot】

You can then share your mobile data connection with other devices.

📌 Change Wi-Fi Name or Password:
【Settings】 ➡ 【Connections】 ➡ 【Mobile Hotspot and Tethering】 ➡ 【Mobile Hotspot】

📌 Tap 【Network Name】 or 【Password】
to enter the settings page and modify the hotspot name and password.

How to Configure APN for Personal Hotspot

🅰️ To share your mobile data connection with a computer, tablet, or other devices using Personal Hotspot, you must first configure the APN settings.


🍎 iPhone (iOS)
📱 Single SIM

SettingsCellularCellular Data Network

Enter the following information under both Cellular Data and Personal Hotspot:

✔ APN
✔ Username
✔ Password


📱 Dual SIM / Multiple SIMs

SettingsCellularSelect the SIM you want to configureCellular Data Network

Enter the following information under both Cellular Data and Personal Hotspot:

✔ APN
✔ Username
✔ Password

⚠️ Each SIM has its own APN settings. Be sure to select the correct SIM before making any changes.

⚠️ In most cases, you should configure the SIM currently selected for Cellular Data.


✅ After the APN is configured

A Personal Hotspot option will appear in Settings.

Turn on:

Allow Others to Join

We also recommend changing your Wi-Fi password before sharing your connection.

📌 To check your Wi-Fi (device) name:

SettingsGeneralAboutName


🤖 Android

For Android devices, whether you are using an eSIM or a physical SIM card, you must configure the APN before you can access mobile data or use the Personal Hotspot feature.

Using Samsung as an example:

SettingsConnectionsMobile NetworksAccess Point Names (APN) ➡ Tap (Add)

Enter the APN information provided with your SIM:

✔ APN
✔ Username
✔ Password

Save the settings when finished. You can then use mobile data and the Personal Hotspot feature.

⚠️ The menu layout may vary depending on the Android brand and model, but the setup process is generally the same.