【Important】When using your phone number to verify Japanese websites from overseas
Samsung devices, iPhone 17e, Air and the iPhone 18 series cannot be used for phone number verification from overseas.
They can be used normally within Japan.
■How long will it take to receive it?
- Application Hours: 10:30 AM–6:30 PM (Japan Time)
- It will be sent by email after identity verification and address verification are completed.
■When do I need to request a reissue?
- Accidentally deleted the original eSIM
- Changed your phone / switched to a different device
■Information required for the application:
- Your current phone number
- The EID (32 digits) of the phone you want to install the eSIM on
- How to check your EID
■Important Notes:
- Activation of a “physical eSIM card” is not guaranteed.
- Only devices with an EID starting with one of the following 8-digit prefixes are supported:
- 89049032
- 89033023
- 89033024
- 89043051
- 89043052
- If activation is not possible, you may request cancellation or pay a ¥2,200 reissue fee to switch to a physical SIM card.
