📌 JB eSIM / JB SIM Card
If we have not yet sent the eSIM activation URL or the physical SIM card has not yet been shipped, you may request order cancellation and a refund.

To cancel your order, please contact our customer support through our official LINE account (@913athnc) and provide the following information:

• Order number
• Customer name
• Customer email address

If you are unable to use LINE, you can also contact us via Email (info@jbrg.jp).

📢 Refund Information
• For cancellations due to customer reasons, a 5% credit card transaction fee will be deducted from the refund amount.
• For cancellations due to reasons caused by our company, a full refund will be issued.

📌 JB Voice SIM / JB Voice eSIM
Since the application process for a Japanese phone number begins immediately after the order is completed, cancellations and refunds are generally not available.

If you have special circumstances, please contact us through our official LINE account. We will review your case and assist you accordingly.

We are sorry, but we are unable to directly modify the order details.

If you need to make changes to your order information, please contact us through our official LINE account. We will assist you in confirming and processing the requested changes.

You can pay with credit cards or debit cards.

If you use a credit card or debit card issued outside Japan, some card issuers may charge a foreign transaction fee. The availability and amount of any additional fees depend on your card issuer’s policies. Please contact your card issuer directly for details.

Since we are a Japan-based telecommunications company, all product prices are displayed and charged in Japanese yen (JPY).

If you use a credit card or debit card issued outside Japan, some card issuers may charge a foreign transaction fee. Whether a fee applies and the amount charged depend on your card issuer’s policies. Please contact your card issuer directly for further details.

🅰️In principle, the item will be shipped on the same day or the next day after purchase.

For the Taiwan region, it will be shipped via registered mail through the post office. Please refer to the official website of the post office. *The shipping method will be based on the buyer’s scheduled start date of use. If it’s too close to the date, we may switch to time-limited registered mail.

For the Japan region, it will be shipped via Takkyubin (courier service). Please refer to the official website of Black Cat Takkyubin.