Please follow the steps below to update your credit card information.
※ After the update is completed, the new credit card information will be used for future payments.
🅰️Yes, it is possible to extend the expiration date. Please purchase a JB Voice Card extension plan in one-month increments.
📌 JB eSIM / JB SIM Card
If we have not yet sent the eSIM activation URL or the physical SIM card has not yet been shipped, you may request order cancellation and a refund.
To cancel your order, please contact our customer support through our official LINE account (@913athnc) and provide the following information:
• Order number
• Customer name
• Customer email address
If you are unable to use LINE, you can also contact us via Email (info@jbrg.jp).
📢 Refund Information
• For cancellations due to customer reasons, a 5% credit card transaction fee will be deducted from the refund amount.
• For cancellations due to reasons caused by our company, a full refund will be issued.
📌 JB Voice SIM / JB Voice eSIM
Since the application process for a Japanese phone number begins immediately after the order is completed, cancellations and refunds are generally not available.
If you have special circumstances, please contact us through our official LINE account. We will review your case and assist you accordingly.
To cancel your service, please go to My Account and complete the Cancellation Form
🔹 If you cancel within the first 3 months of use, a cancellation fee of JPY 3,850 will apply.
🔹 After 3 months of use, you may cancel at any time without a cancellation fee.
🔹 If the cancellation request is completed by the 15th of each month, the cancellation will take effect within the same month.
If you cancel the service and apply again in the future, a new phone number will be assigned by the system.
Therefore, we cannot guarantee that you will receive the same phone number again.
・Sent 2 business days after your scheduled delivery date (service activation date) from payment@jbrg.jp.
・Includes the first month’s monthly service fee.
・You must complete the credit card auto-payment setup at the same time.
・You may change your registered credit card for automatic payment at a later time.
・An invoice for the following month will be sent on the 20th of each month.
・Example: Invoice sent on April 20 → for the May monthly fee.
・The monthly service fee will be automatically charged on the 1st of each month.
・A statement for additional charges will be sent on the 20th of the month after next following the month of usage.
・Example: Charges incurred in January → Statement sent on March 20.
・These charges will be automatically charged together with the corresponding monthly service fee.
