FAQ Category JB Data SIM

Can I receive Taiwan SMS messages for free while in Japan?

Yes. You can receive Taiwan SMS messages (including verification codes) for free while in Japan.

📌 Explanation:
• Taiwan mobile numbers (such as Chunghwa Telecom / Taiwan Mobile) can still receive SMS messages while you are in Japan.
• Even without applying for international roaming, SMS reception usually works as long as the SIM card remains active.
• Receiving SMS messages generally does not incur any charges (actual conditions may vary depending on your mobile carrier).

📌 Dual SIM Settings (for both Android and iPhone):
• Keep both your original SIM (Taiwan number) and JB SIM enabled at the same time.
• For calls and SMS, we recommend keeping your original SIM (SIM1).
• Switch mobile data to the JB SIM (SIM2) for internet access.
• The same settings apply when using eSIM, allowing both SIMs to be used simultaneously.

📌 Recommendation:
• Switch mobile data to the JB SIM after arriving in Japan.
• This helps prevent accidental roaming charges from using mobile data on your original SIM.

How can I prevent my original SIM from being used for international roaming?

To avoid accidentally using your original SIM and incurring international roaming charges, please follow the settings below:

📌 Basic Settings
• Switch Mobile Data to the SIM/eSIM you use in Japan.
• Turn off the “Allow Mobile Data Switching” function.
• This prevents your device from automatically using your original SIM for internet access.

📌 SMS Information
• You can continue to receive Taiwan SMS messages normally (usually free of charge).
• SMS charges from other countries depend on the regulations of your original mobile carrier.

📌 To completely avoid roaming charges, you can turn off your original SIM:

【iOS Devices】
Settings → Cellular → Select your original SIM → Turn off “Turn On This Line”

【Android Devices】
Settings → Connections → SIM Card Manager → Select your original SIM → Turn off

📌 Recommendation
If you do not need to use your original phone number, we recommend turning off your original SIM completely to prevent any accidental roaming charges.

Can I use the SIM/eSIM again after leaving Japan and returning later?

Yes, you can.

As long as your SIM/eSIM is still within the validity period, you can continue using it when you re-enter Japan, even if you temporarily leave Japan.

📌 After returning to Japan:
• Turn on Mobile Data
• Switch Mobile Data to the JB SIM/eSIM
• Wait for your phone to reconnect to the Japanese mobile network

There is no need to apply again or reinstall the SIM/eSIM. It can be used normally as long as it remains within the validity period.

Free Wi-Fi Services at Japanese Airports

If you are unable to complete activation immediately after arriving in Japan, please connect to the airport’s free Wi-Fi first and contact our customer support. We will assist you in checking your settings and activation status.

• New Chitose Airport
https://www.new-chitose-airport.jp/ja/service/internet_fax_copy/lan/

• Hakodate Airport
https://www.airport.ne.jp/facility/wifi/

• Sendai Airport
https://www.sendai-airport.co.jp/service/wifi.html

• Narita International Airport
https://www.narita-airport.jp/jp/service/svc_33_wire

• Haneda Airport
https://tokyo-haneda.com/service/facilities/wireless_lan.html

• Chubu Centrair International Airport
https://www.centrair.jp/service/wireless-lan.html

• Kansai International Airport
https://www.kansai-airport.or.jp/service/internet/06.html

• Fukuoka Airport
https://www.fukuoka-airport.jp/service/wifi01.html

• Aso Kumamoto Airport
https://www.kumamoto-airport.co.jp/facilities/kumamoto-free-wi-fi/

• Naha Airport
https://www.naha-airport.co.jp/service/wifi/wifi-spot/

📌 Recommendation
Before departure, please save screenshots of our customer support contact information and your order details so that you can quickly receive assistance after arriving in Japan.

What should I do if my flight is delayed or canceled due to a typhoon?

📌 JB eSIM
Since the eSIM activation time can be determined by the customer, we recommend completing the eSIM issuance process after confirming that your flight will depart as scheduled.

• eSIM not yet issued: You can keep it and use it at a later time.
• Activation URL deleted: You can request a new Activation URL through our official LINE account.

📌 JB SIM Card
As long as the SIM card has not been inserted into a device and has not connected to the Japanese Docomo network, it will not be activated and can be kept for your next trip to Japan.

📌 JB Voice SIM / eSIM
Since the Japanese phone number application process begins immediately after the order is submitted, cancellations or refunds are generally not available once the application has been completed.

If you are unable to travel to Japan due to a flight cancellation, please contact us through our official LINE account. We will assist you in confirming the available options and provide further support.

Can I cancel my order and receive a refund?

📌 JB eSIM / JB SIM Card
If we have not yet sent the eSIM activation URL or the physical SIM card has not yet been shipped, you may request order cancellation and a refund.

To cancel your order, please contact our customer support through our official LINE account (@913athnc) and provide the following information:

• Order number
• Customer name
• Customer email address

If you are unable to use LINE, you can also contact us via Email (info@jbrg.jp).

📢 Refund Information
• For cancellations due to customer reasons, a 5% credit card transaction fee will be deducted from the refund amount.
• For cancellations due to reasons caused by our company, a full refund will be issued.

📌 JB Voice SIM / JB Voice eSIM
Since the application process for a Japanese phone number begins immediately after the order is completed, cancellations and refunds are generally not available.

If you have special circumstances, please contact us through our official LINE account. We will review your case and assist you accordingly.

Can I pay with a debit card?

You can pay with credit cards or debit cards.

If you use a credit card or debit card issued outside Japan, some card issuers may charge a foreign transaction fee. The availability and amount of any additional fees depend on your card issuer’s policies. Please contact your card issuer directly for details.

Are the product prices only available in Japanese yen (JPY)?

Since we are a Japan-based telecommunications company, all product prices are displayed and charged in Japanese yen (JPY).

If you use a credit card or debit card issued outside Japan, some card issuers may charge a foreign transaction fee. Whether a fee applies and the amount charged depend on your card issuer’s policies. Please contact your card issuer directly for further details.

How to Reduce Mobile Data Usage (Instagram / Threads)

① Enable “Data Saver Mode”

Instagram App → Profile →【Settings and privacy】→【Data usage and media quality】

📌 Turn on “Use Less Mobile Data”
📌 This reduces video preloading and the loading of high-quality photos/videos.

② Limit Media Quality and Preloading

Instagram App →【Settings and privacy】→【Media quality】

📌 Recommended settings:

✔ High-quality media → Set to “Wi-Fi only” or turn off
✔ Video preloading → Limit or turn off (if available on your device)

📌 Prevents large amounts of video content from loading automatically while scrolling.

③ Turn Off Background Mobile Data (iPhone)

【Settings】→【Cellular】→【Instagram】

📌 Turn off mobile data access or limit background activity.
📌 Prevents the app from continuously using data in the background.

④ Threads (Same Account System)

Threads uses the same Meta system settings as Instagram.

📌 Recommended settings:

✔ Enable “Use Less Mobile Data”
✔ Limit high-quality media
✔ Turn off background data usage